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Archive for the ‘Information architecture’ Category

They say there’s no such thing as a free lunch. But occasionally, an opportunity comes along that represents a uniquely valuable proposition, with no expectation of anything in return (apart from your time and attention). One such opportunity is the Search Insights Report.

This document embodies the collective expertise of a group of eight search implementation specialists working in Europe and North America. The report is a response to those from analyst companies such as Gartner and Forrester which show little understanding of the world of enterprise, e-commerce and larger-scale web site search from an implementation perspective. The objective was to share vendor-independent experience that they have gathered in a wide range of projects over the last decade, and I am honoured to have been invited to offer my own views as a guest contributor.

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In case you missed it last time (since it filled up pretty quickly), there’s another chance to catch my full-day designing search tutorial in London on April 25. I’ll be presenting a full day course called Search Usability: Filters and Facets, which focuses on faceted search and provides deeper coverage of the key topics along with a variety of practicals and group exercises.

For further details and registration, see the UKeIG event page. In the meantime, I’ve appended further details below.

Hope to see you there!

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Here’s a quick preview of the final programme for Search Solutions 2018. Don’t forget that the deadline for early bird registration is October 31st. Hope to see you there!

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In case you missed it last time (since it filled up pretty quickly), there’s another chance to catch my full-day designing search tutorial in London on September 18. I’ll be presenting a full day course called Search Usability: Filters and Facets, which focuses on faceted search and provides deeper coverage of the key topics along with a variety of practicals and group exercises.

For further details and registration, see the UKeIG event page. In the meantime, I’ve appended further details below.

Hope to see you there!

(more…)

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By dbking (Chess Players in Dupont Circle) [CC BY 2.0 (http://creativecommons.org/licenses/by/2.0)], via Wikimedia Commons

It’s often said that search is a conversation: a dialog between two participants that can be every bit as rich as human conversation. On one side is the user, with an information need articulated in the form of a query, and on the other side is the system, with its response in the form of a set of search results. Like human conversation, the outcome relies on a shared understanding of intent and context. Together, these elements form a crucial part of the search experience, guiding and shaping the dialog in productive directions.

But the conversational metaphor can only take us so far. There are levels of nuance to the linguistic interaction between human beings that go beyond simple bidirectional exchanges, and likewise, there are patterns and sequences of human information seeking behavior that transcend the conversational metaphor. At this level, we need to take a more holistic approach, and view search from the perspective of stages in an information journey. In this post, we consider one such model of the information journey that is valuable for both its simplicity and utility.

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Here’s a quick preview of the final programme for Search Solutions 2017. Don’t forget that the deadline for early bird registration is October 31st. Hope to see you there!

(more…)

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In case you missed it last time (since it filled up pretty quickly), there’s another chance to catch my full-day designing search tutorial in London on May 10. I’ll be presenting a full day course called Search Usability: Filters and Facets, which focuses on faceted search and provides deeper coverage of the key topics along with a variety of new practicals and group exercises.

For further details and registration, see the UKeIG website. In the meantime, I’ve appended further details below.

Hope to see you there!

(more…)

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