I am founder and director of UXLabs, a research and design consultancy specialising in complex search and information access applications. Before founding UXLabs I was Manager of User Experience at Endeca and editor of the Endeca UI Design Pattern Library, an online resource dedicated to best practice in the design of search and discovery experiences. Prior to this I was technical lead at Reuters, specialising in advanced user interfaces for information access and search. And before Reuters I was R&D manager at Canon Research Centre Europe, where I led a team developing next generation information access products and services. Earlier professional experience includes a Royal Academy of Engineering fellowship at HP Labs working on speech interfaces for mobile devices, and a Short-term Research Fellowship at BT Labs working on intelligent agents for information retrieval.
My academic qualifications include a PhD in artificial intelligence, an MSc in cognitive psychology and a first degree in engineering, majoring in human factors. I have published some 50+ scientific papers on search, user experience and text analytics, and am co-author of “Designing the Search Experience: the Information Architecture of Discovery“, published by Elsevier in 2012.
I am currently vice-chair of the BCS Information Retrieval group and chair of the IEHF Human-Computer Interaction group. I also hold the position of Honorary Visiting Fellow at the Centre for Interactive Systems Research, City University, London.