Just a quick heads up that on October 18 I’ll be presenting a tutorial at CILIP in London on Search Usability: Filters and Facets. This is a new course offered as part of the UKeiG’s training programme (so new in fact I haven’t completed it yet 🙂 It builds on my existing Designing the Search Experience course, extending it to include deeper coverage of key topics and a variety of new practicals and group exercises. (It’s also very competitively priced from just £160 per person – contrast that with a rate of ~£500+ per day for this comparable corporate offering!)
For further details and registration, see the UKeIG website. In the meantime, I’ve appended further details below.
Hope to see you there!
Faceted search offers tremendous potential for transforming the search experience. It provides a flexible framework that can satisfy a wide variety of user needs, from simple fact retrieval to complex exploratory search. It is now the dominant interaction paradigm for most eCommerce sites and is being increasingly applied to a wide range of enterprise search applications.
However, with this power comes a challenge: what kinds of categorisation schemes are effective and how should we use them to support search and navigation? Above all, how can we deliver search applications that address a growing range of user needs without compromising usability?
This course will provide an introduction to the basic principles of search usability with a focus on the development of faceted navigation schemes that deliver both search effectiveness and user satisfaction. Participants will:
- Explore the fundamental concepts of Human-Centred Design for information search and discovery
- Learn how to differentiate between various types of search behaviour: known-item, exploratory, lookup, learning, investigation, etc.
- Understand the dimensions of search usability and how to apply them to different user contexts
- Study the basic principles of faceted classification and how to use them to deliver effective search and navigation experiences
The course will include both presentations and group work to enable delegates to analyse, evaluate and improve the effectiveness of search applications within their own organisation.
Who should attend:
Intranet/web managers, information architects, search specialists, developers and managers of search projects, or anyone who either has implemented or is planning to implement a search application and wants to maximise the usability and effectiveness of their investment.
Tony Russell-Rose is founder and director of UXLabs, a consultancy specializing in user experience research, design and analytics. Before founding UXLabs he was Manager of User Experience at Endeca and editor of the Endeca UI Design Pattern Library, a resource dedicated to best practice in the design of search and discovery experiences. Prior to this he was technical lead at Reuters, specializing in advanced user interfaces for information access and search. And before Reuters he was Group Manager at Canon Research Centre Europe, where he led a team developing next generation information access products and services. Earlier professional experience includes a Royal Academy of Engineering fellowship at HP Labs and a Short-term Research Fellowship at BT Labs.
His academic qualifications include a PhD in human-computer interaction, an MSc in cognitive psychology and a first degree in engineering, majoring in human factors. He also holds the position of Honorary Visiting Fellow at the Centre for Interactive Systems Research, City University, London. He is currently vice-chair of the BCS Information Retrieval group and chair of the IEHF Human-Computer Interaction group.
Costs (including lunch and refreshments):
UKeiG members £160 + VAT at the current rate; others £200 + VAT at the current rate
- A Model of Consumer Search Behaviour (slideshow)
- Designing Search (part 5): Results pages
- Designing Search (part 4): Displaying results
- The Information Needs of Mobile Searchers
- How do you measure site search quality?