Here are the slides from the talk I gave at EuroHCIR last week on A Model of Consumer Search Behaviour. This talk extends and validates the taxonomy of information search strategies (aka ‘search modes’) presented at last year’s event, but applies it in this instance to the domain of site search, i.e. consumer-oriented websites and search applications. We found that site search users presented significantly different information needs to those of enterprise search, implying some key differences in the information behaviours required to satisfy those needs.
As usual, some of the builds don’t come out quite right on Slideshare, but I can always make the ppt available if people want to see the original. I’ll post the full text of the paper itself here as well shortly (watch this space :))
- A Taxonomy of Enterprise Search (slideshow)
- Designing Search (part 5): Results pages
- Designing Search (part 4): Displaying results
- Designing Search: Tutorial at the IRF Conference
- A Taxonomy of Search Strategies and their Design Implications
A Taxonomy of Enterprise Search and Discovery